About
Conversocial is a cloud solution that enables businesses to deliver customer service over social media at a large-scale. Our software is used in the contact centers of hundreds of major retailers, banks, telcos, and other brands to enable them to manage the high volumes of complaints and questions they're receiving through social networks like Facebook and Twitter. We help our customers deliver a better customer experience by responding faster and better to service issues through our prioritization and collaboration tools; increase operational efficiency through workflow and management tools designed for large teams of agents; decrease the risk of social with a full security and permissioning system; and increase agent satisfaction with a design-led, intuitive SaaS interface.