About
Problem: Most big companies have customer service departments. All of those customer service departments need computers, phones, and a wide range of software (CRM, collaboration, storage, email). That means hardware expenditures, VoIP fees, and a bunch of non-integrated software. And they have to constantly switch between apps, browser tabs, their desk phone, etc. - losing valuable time. Solution: Callision is an umbrella that ties all of the software together, adds a layer of VoIP, collaboration, and monitoring, and leverages bring-your-own-device concept by allowing employees to use their laptops/tablets/phones to do their job. Callision is like a virtual desktop for call center employees - it allows them to make HD calls, chat, send files, and much more - straight from the web browser on their computer or tablet. It integrates with the software most companies already use, and makes it easy for the company management to see the whole picture of their daily operations.